Shipping and Returns
Shipping & Returns
How long does shipping take?
Hero Toys offers shipping for orders in South Africa: Standard shipping options may vary depending on the product type, quantity ordered, and address type. South Africa standard shipping takes 7-15 business days.
Please allow for a 2-5 day processing time on all orders.
Please note that some items might be from international suppliers and held in local customs for invoicing. All applicable taxes and import fees are covered in your shipping fee.
Returning Damaged/Defective Items
Please, notify us before shipping back any items for return!
The supplier brand will provide a 10-day return policy during which a customer may return an item that is undamaged, unworn, unopened and unused with tags still attached. The brand will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Customers will contact Hero Toys with any requests for return and we will then contact the supplier brand.
Return shipping is the responsibility of the buyer. All items should be send back using a trusted delivery service using shipment tracking.
Photo proof of all items will be requested on all return items.
By purchasing from our shop you agree to our terms and policies. Thank you for stopping by!